Here is the two procedures to reset your Juniper SSG ScreenOS device.
- An explanation of the Serial Number Types and how to Locate a Serial Number by Product is provided below: Serial Number Types. Juniper products have two types of serial numbers: Hardware Serial Number – Most hardware system serial numbers are stamped on the device itself, as shown in the picture below. Many child component devices will also.
- Junos OS Feature License Keys Some Junos OS software features require a license to be activated. To enable each licensed feature, you must purchase, install, manage, and verify a license key that corresponds to the licensed feature.
Serial Console: Serial Console to the product, the Serial number will appear prior to showing menu option: Ex: Welcome to the Juniper Networks Junos Pulse Secure Access Service Serial Console! Current version: 8.0R1:Internal (build 27535) Rollback version: 7.4R3 (build 25351) Reset version: 4.1R1 (build 17057) Licensing Hardware ID.
The first method (if you have the password for your device) and serial connection to your device, you can do a software reset as followed.
1. Get your device serial number using the following command (or by reading the label on your device) :
Output :
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If you do not have the password for your device, you may use the reset button located at the back of your SSG device and do the following procedure :
1. Using a thin, firm wire (such as a paper clip), push the pinhole for four to six seconds, and then release. A serial console message states that the Configuration Erasure Process has been initiated, and the system sends an SNMP/SYSLOG alert. The Status LED blinks amber / red once every second.
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2. Wait for one-half to two seconds. After the first reset is accepted, the Power LED blinks green; the device is now waiting for the second reset push. The serial console message now reads, Waiting for 2nd confirmation.
3. Push the reset pinhole again for four to six seconds. The Status LED lights amber / red for one-half second, and then returns to the blinking green state.